Alongside that, there was a lot of user resistance to change. It wasn’t clear who was supposed to do what, and that created infighting between departments and within departments. There were often delays between the sign-off and the system update because people had to read the material, and then others were reviewing the paperwork: it ultimately led to lost time and productivity due to having to fix those paperwork issues.Ĭhange management was also a significant challenge because there were many departmental silos owing to the absence of clear or defined processes. The result of that was that maintenance jobs were being held up, they weren’t even managing to get sign-offs due on time there was a lot of need to re-create paperwork or contact mechanics. One challenge they faced was that a lot of paperwork was being sent to and from their stations but it was often getting lost, either mechanics not taking it off the aircraft or it may not have even made it onto the aircraft in the first place. USA Jet was largely still using a paper-based system when I first became involved but was already a year into an AMOS implementation however, things were not going as fast as they might have wished. From that I moved into IT which, in turn, led to me undertaking AMOS implementations including, quite recently at the time of writing, an implementation at USA Jet to move to e-Signatures and near-full paperless operations. These range from the challenges we faced to the current status of the project, future plans resulting from the project and some notes about implementation projects that will, hopefully, help readers contemplating a similar program of change.Ī brief introduction to me: my background was in the United States Marine Corps before starting as a mechanic and moving on to become Director of Quality in a regional airline.

In this article I want to cover some facets that arose with the issue of implementing e-Signatures at USA Jet Airlines. Pete Sasson, Project Manager, USA Jet / Active Aero shares the challenges and advantages of implementing e-Signatures.

Making the change to paperless at USA Jet Author: Pete Sasson, Project Manager, USA Jet / Active Aero Subscribe

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